MTA CAC April 2015

Buddy Alves, Senior Marketing Specialist

Frequent Service Map

The local buses, regular service is one color on the frequent service map. Different colors are for commuter buses and express buses. We are updating our system maps and then the bus shelters maps. We have two different size bus maps. They are two sizes and they will be easier to read.

A man asked if there are different colors for head ways. This is a frequent service map with the local bus lines in one color. Next year they will take up Dave’s colors.

Barker asked if other systems will be in there. Yes.

On the route list, the routes are color coded. The maps are just about done, about one more week. The maps will be online and out there everywhere.

There is a new commuter bus and rail connection map. Starting point to destination determines the zone, not a circle. They took the metro map and put where the commuter buses stop. All the numbers have changed. They expanded the downtown map. This is the biggest downtown map we have ever done. Last but not least is the local bus and rail connection map. There will be a fare chart.

A woman asked how the points of interest are determined. They are just land marks or attractions in the areas. She asked if they considered putting points of interest for a fee. Ed said that this would clutter up the map.

Ed said that years ago there was information on all the local operators. In the past we had only instates. Now the metropolitan region extends to Pennsylvania and West Virginia. We include Washington DC because we service that area. Rabbitt Transit is on the map.

Ed said that the mid size maps did not serve anybody because nobody could read it.

David Varner, Director, Bus Maintenance

Bus cleanliness is one thing that we are being beaten up on. Every three years we are changing the seats. The new material doesn’t get wet. The hard seats will be changed with cushion. Ecoseal is on the new buses and we are trying to put them on the old buses also. They will be easier to clean when they come back. Ecoseal is like a coating It will constantly kill germs. It is supposed to last two years. It also coats the bus so that the dirt does not get in.

They are putting UV lights in the return air filters. The new system is fully enclosed so it is no longer a problem. We are trying to find the fast way to get through all of these.

We had a 41-bus buy and all 41 are in service. They are similar to the 2013. We went back to the pull cord. The problem was that the kids would hang on them. The mechanics hate the touch bars.

The seats behind the partition are not priority seats. The side seats are the worst seats on the bus and we are making the older people get up every time a wheel chair gets on the bus.

On the older buses they are working on a bar for you to hold on. As soon as they get it approved, they are retrofitted on the 04 and 05. They have to give all three seat manufacturers a chance to come up with solutions.

The Blind Industries came to us for this. They are supplying the ecoseal.

The seats are done by prisoners. We have a lot of yellow on the buses because we are safety conscious.

How does the reconfiguration seating impact the number of seats? David doesn’t want the seats too tight. Do we need that wide a door? We can get another row of seats with a narrower door.

A woman said that the Circulator has a lift on a spring. The wheel chair takes up only what it needs. David has not seen what the Circulator has. We have our own ADA people. We double check with our ADA people before we change anything.

A man asked about the buses with all side seats. The majority of them are done. We call it the Chicago thing. They haul many people and they have quicker services.

Ed said that we have an older and less healthy population.

A man asked about the Clever Devices system. On some of the 04 and 05 buses the speakers either don’t work or they are faint.

We had a big discussion about this a few months ago. We want to change all the speakers. Theyi are old speakers. We want them to be clear. We have upgraded them on the newer buses. We want to do th same on the older buses.

On the older buses with side seats, you can get a bunch of people with wheel chairs in there. With the events bus they can lock the operator’s area. They have just one for now. It is a part of their emergency evacuation plan. It is supposed to be a command bus. They put tables in them so that people can sit down with their laptops.

Ed said that they had a discussion about the acquisition of the Anderson property. We are looking for a new Kirk Division building. They are talking about a fifth division. There is a Monroe Street property. We are building the Kirk Division.

Comment Cards. We can e-mail them to Judy.

Ed said that CAC focuses on systematic problems, not individual complaints. We are trying to identify problems and find solutions. The solutions are usually done in subcommittee meetings. They usually meet here except for the Infrastructure Committee. The meetings are always about something specific that has arisen.

All former members may join a subcommittee and the public may attend.

The Infrastructure committee includes the MARC riders. They can’t attend a meeting here during the day. They meet Saturday afternoon at the Gallery at the Food Court. There is a rail expansion document in draft state. There is a proposal to change the routing of the buses. It would take 75 to 100 more buses to implement this change.

The fare structure subcommittee will meet soon with the Treasury Department of MTA and External Affairs Department. It is mathematically impossible to follow the law and meet the law. We have to make sure that the MTA reports explain to the legislature the problem. The legislature is concerned more with financial efficiency than service delivery.

The bus stop location works with service development. We don’t like the bus stop standards. We prefer a land use standard with a distance guideline. We want to see a change in the standard. We do review what changes are made before they go out to the public.

Wayne Morse, Deputy Director, Customer and Community Relations

An iniative has been set up to look at all the us lines. We are starting with the #10. We are asking for monitors on the bus lines. We will be ghost riders.

A mansaid that people standing up in the front of the bus and people look for their change are two problems. Ed said that the operators enforce the yellow line but not the box. The front of the yellow line is for safety.

A man asked about communication for orange boxes over the fare box and signs not working. Call Customer Service.

Ms. Joi mentioned a bus stop being removed and they want it back. Ed said that this is a regular problem. Boston and Clinton should be a priority bus stop because of the seniors.

The #31 runs outside a senior development but there is no bus stop there, but there is a bench.

Somebody said Some people have to walk several blocks on side streets to get where they are going.

Another man said that contractors start work without telling MTA.

Fr. Michael brought up the #13 diversion and transfer issues. People do not know how to catch the #13 at Washington and Madison. He also said that we need some type of method for one driver to notify another driver that he has passengers who need to transfer.

A woman said that it took three hours to get from York Road supermarket to her place. Four #8 went by and no #48. She can’t take the local #8. There are more people complaining about the #8 than the #48. Judy said that if you are experiencing a problem, let us know. If you don’t tell us, we don’t know.

BNIP was essential about cutting costs, not service. This was repeated by the secretary under Larry Hogan.

The #26 is exceedingly crowded. The #31 and #11 are now a two-block transfer. It was supposed to be a same stop transfer. There is no way to put a bus stop on Sharp Street.

A man noticed that the seats at the bus stops have no backs. They are provided under a contract by Verizon.

On the #36 the bus into Kaiser is once every hour. It is a six-minute diversion. Every other bus goes into Kaiser. The bus should be marked via Kaiser but they are not.

A man said that the old CVS shelters are being repaired.


Click to see big picture (572x380 pixels; 19 KB)

Buddy Alves, Senior Marketing Specialist

Click to see big picture (572x380 pixels; 34 KB)

Judy Bellemy helps Buddy Alves to hold up a system map.

Click to see big picture (572x380 pixels; 24 KB)

David Varner, Director, Bus Maintenance

Click to see big picture (572x380 pixels; 17 KB)

Wayne Morse, Deputy Director, Customer and Community Relations